I saw my doctor 8/22/08 and at that time I had double insurance coverage. My doctor billed the first insurance which paid, and then later withdrew the payment because I dropped them that same day (to avoid billing issues with a surgery that was only covered by the second insurance). Then 10/2/08 my mother (and mind you I am not a minor) goes into the doctors office and they try and get her to pay my office visit bill, which is of course ridiculous. She calls me while in the office and I explain to them the insurance situation had changed and to please bill what is now my only but was then my secondary insurance. I also told them at that time to please not ask my parents for money for my account as they are not responsible. They said thank you very much for the info and they would file with the other insurance. Then 9/3/09 I go into see my doctor and have a nice visit pay my copay every thing is fine. THE NEXT DAY I get a call from my father saying that I owe the doctor some money, while I am on the phone with him, my doctors office calls and tells me I owe for the visit in 8/09. I ask them why they did not tell me while I was in the office the day before and they said that it was " too far down on the screen" and they did not see it. I ask them why I was not ever notified for more than a year that my insurance company was not billed and there fore did not pay on the claim. They said they never got that information to the billing person. They also told me that it was too late to file the claim and that if I wanted the insurance to pay it I would need to file and insurance appeal and I would have to get a copy of my records and send it to them and all of these other steps (the bill is only 73 dollars hardly seems worth the effort). I told them I would like to speak to their billing person (who also happens to be the doctor that owns the practice not my doc). I was told he does not speak to patients about billing issues, THEN WHY DOES HE DO THE BILLING!!!! They told me I could make an appointment (and take off work mind you) to see the doctor to discuss billing in the office, but that he would not call me. I told them that it could be resolved over the phone if it was explained to me why this bill should eb mine and not theirs.Anyway I told them if they wanted me to pay I would need to speak with a billing person and told them again do not ask my family for repayment of my bills and hung up. Then today my dad takes little sister goes to the doc for a sore throat and cough and they ask him again for the money. Mind you they have not let me speak to anyone about billing and I have still never received a bill. I called back up to the and told them not to ask my parents for my money again explaining how this is actually a violation of patient doctor confidentiality since I am not a minor and my parents my not have know i was visiting the doctor at all. I told them again I did not think I should have to pay for their mistake or communication error or whatever, and I still needed to speak with a billing person. I also offered a concession of paying half, because I did not inform them the day of that I was dropping insurance #1, however I told them I wanted a n itemized bill for my appointment that day (which literally consisted of a weigh in, my final one before lap-band surgery) Please tell me
1) Am I being unreasonable?
2) Should I file some kind of violation of patient confidentiality report on them for repeatedly asking my parents for money?
3)How should I handle this bill?
Thanks for your responses